Beyond Flood: September Update: What your clients need to do after a flood - and how to help them through it
September Update: After the flood - what insurance agents need to know
The first 72 hours after a flood are critical. As your client’s insurance agent, you're not just providing coverage - you’re their go-to guide through the chaos. At Beyond Floods, we’re here to help you lead with clarity, confidence, and compassion. Here's what to focus on:
1. Safety First
Clients may want to rush in. Remind them to:
· Wait for official clearance before entering.
· Watch for hazards like gas leaks or downed lines.
· Wear protective gear.
Bonus: Ask your Beyond Floods rep for a branded safety checklist to send to clients.
2. Document Everything - Before Cleanup
Photos and videos are essential:
· Time-stamped shots of damage, water lines, and belongings.
· Don’t throw anything out until it’s documented (or save a sample).
· This avoids claim delays and headaches later.
3. Start the Claims Process ASAP
Flood claims must be filed quickly—often within 72 hours:
· Make sure clients have their policy info ready.
· Let them know an adjuster will contact them.
· Be honest about coverage and limits.
Need help explaining the process? We’ve got your back.
4. Clean Up Smart
Even during cleanup, insurance matters:
· Save all receipts.
· Log DIY hours and materials.
· Take “after” photos.
We recommend giving clients a simple flood recovery log - ask us for a branded version.
5. Set Clear Coverage Expectations
· Avoid confusion by explaining what’s covered.
· Your transparency builds trust.
6. Recovery = Resilience
After the dust settles, help clients prepare for next time:
· Review and update their policy.
· Suggest mitigation upgrades.
· Share updated flood zone maps.
· Provide a seasonal prep checklist.
Whether it’s claims guides or client-ready templates, Beyond Floods is here to help you be the expert your clients count on. Reach out to your sales representative for resources today.
Sign up for our webinars and start offering your clients better flood coverage today
Want to get refreshed on all that Beyond Floods has to offer? Register for our upcoming webinars by clicking the appropriate button below! During these sessions, you'll have the opportunity to meet your agency's Flood rep and learn helpful tips about our flood offerings, as well as how to market our product to your customers.
Soraya Gresham
Flood Rep - East (CT, DC, DE, GA, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV)
Register for Soraya's Training Sessions
Naomi Fields
Flood Rep - West (AL, AR, AZ, CA, CO, HI, IA, ID, IL, IN, KS, LA, MN, MO, MS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY)
Register for Naomi's Training Sessions
Have additional questions? Email us at natgenflood@beyondfloods.com or reach out to your Flood rep directly!
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