CARRIER INFO
CONTRACT TYPE:
Direct
DIRECT OR AGENCY BILL:
Direct Bill
DOWNLOAD OR NON-DOWNLOAD
Non-Download
CUSTOMER SERVICE NUMBER:
866-407-9896
MASTER OR SUB-CODE:
1073-000
TYPE OF BUSINESS WRITTEN:
Personal Lines
ONLINE PORTAL:
Yes - Shared Login
MONOLINE PRODUCTS AVAILABLE (COMMERCIAL):
Property & Casualty
EXCLUSIVE PROGRAMS (COMMERCIAL):
WRITING STATES:
AL
CA
FL
IL
KY
MA
MO
NH
NC
OR
SD
VT
WI
AK
CO
GA
IN
LA
MI
MT
NJ
ND
PA
TN
VA
WY
AZ
CT
HI
IA
ME
MN
NE
NM
OH
RI
TX
WA
AR
DE
ID
KS
MD
MS
NV
NY
OK
SC
UT
WV
CARRIER APPOINTMENT REQUIREMENTS
Reach out to Carrier Appointments with contracting questions.
PASSWORD RESET INSTRUCTIONS
Reach out to passwords for login & passwords if carrier portal is available.
COMMISSION SPLIT
Subject to change based on market changes & incentives.
NOTES
RESOURCES
Agency Support: 866-407-9896
For questions or issues related to claims:
Claims Department
Updated Office Hours: 8:00 AM - 6:00 PM CST
24/7 Support for emergency assistance remains the same
Phone: 1-866-407-9896 (Option 1)
Email: claims@hoaic.com
For questions or issues regarding individual policies or quotes:
Customer Service and Underwriting Departments
Updated Hours: 8:00 AM - 6:00 PM Central Standard Time
Phone: 1-866-407-9896 (UW - Option 3, CS - Option 4)
Email: customerservice@hoaic.com
For general agency assistance:
Sales & Marketing Department
Email: sales@hoaic.com
For questions regarding agency licensing or producer setup:
Licensing Department
Email: licensing@hoaic.com
Submit Producers here: Agency Producer Additions
Submit Agency Updates here: Agency Update Request
For agency download assistance:
Support Department
Email: ptssupport@hoaic.com
**The Agent Resources page of our Website has various helpful tools including, Report Access Instructions, Tips for using PTS (our rating system), and Quick Reference Guides for each state:
Commission Schedule
*Note: Commission schedules are updated at the carrier's discretion, and schedules are provided by the carriers when changes are made.
HOAIC Site Overview